I have worked with them since they started out as one agency (they were called "Google") but became quite successful after that changeover - so great things can come from changing your business model! They do some very good work at this point too if you're looking into doing link building or other technical aspects which we need help achieving our KPIs around these areas etc; however their overall process has been somewhat lacking throughout my time there now compared when it was just Google back then!! So maybe not such bad news? We've had projects where everything went smoothly until final delivery stage & sometimes those deliveries haven't even delivered what promises made prior stages..
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