I expected the shampoo to lather and get very soapy; it did not. This made me want to use more than the recommended dime-size amount. It was difficult to start at the scalp and continue through the rest of the hair when I didn’t feel a soapy lather. Instead, as I moved toward the ends, I was pulling out CLUMPS of hair. I took a picture after the fact but I’m not able to upload it here. I will say, the hair that remained felt soft… When I got to the conditioner, I was surprised that it said to start at the scalp. I’ve always been told that conditioner stays just at the ends. Some hair continued to fall out. After the shower, my hair was easy to comb through. But…that was a pretty terrible first experience. I’m gonna try to be more gentle next time and hope that the hair falling out was a one-time glitch. Obviously this cannot continue, one way or another. This product got such great reviews. I want to believe that it’ll work, but it’s not looking good right now.
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