I have used Hostgator for many years now so when they launched their new shared plan it was time to move over! They offer great customer service (24 hours) that's always ready if you need them but not too much of an issue either way as long as everything works out fine without any issues or problems from my end. The price point makes this perfect - very reasonable compared other providers who are going up into high double digits per month just because there isn't competition around anymore due to how cheap these plans were before launch!! So no complaints here really unless someone wants something more expensive than what we're getting which would be odd considering all options available right? We've been using host gators services since 2008 & never had one single problem until recently where our site went down once while updating plugins etc.. It came back.