The support team are very responsive at all times of day or night which makes it really easy for us as we're in Australia during working hours with many people across multiple teams using Indiagitallls products every single week/day! It's not so much what I dislike about them - but more how great they've been able get out from behind closed doors when things go wrong (which happens occasionally). 1) Support can be hit & miss depending if you have someone who has time available 2.) Have had issues getting answers quickly 3-) If your looking into this tool make sure its right fit before making any long term commitments 4)- There isn't anything i would say specifically dislikes other than perhaps some minor glitches here n there 5.- Their pricing structure seems reasonable over longer periods 6.). They offer free trials meaning no risk involved 7.), Easy setup 8), Free trial 9)). We use IndigoTailor extensively within my organisation allowing me full control without needing additional staff.