I like that it is easy for me as well my team members because they are able train themselves in using this software easily without much training or help at all! It allows us access our case files quickly with ease of use which helps keep up productivity levels by keeping everything organized so we don't have multiple copies around!! Not too many issues i would say but if you do run into anything just let customer service know about your issue right away since support staff has been amazing throughout out experience working here.
We've realized how important having instant file sharing between users can be when looking through old cases/files etc..