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Germany, Berlin
1 Level
675 Review
49 Karma

Review on GoodtoU by Jeffrey Dunn

Revainrating 1 out of 5

The GoodtoU Shopping Experience Was Below Average; There Is Still Room for Improvement

After giving GoodtoU's online business a try, I have to admit that I was underwhelmed by the experience as a whole and that I would not recommend it. Despite the fact that this retailer offers a very large assortment of home and kitchen goods, they are lacking in a number of other important categories. To begin, the user experience of the website is disorganized, making it difficult to find your way around. It can be difficult to locate particular items, and the results that are returned by using the search function are not always reliable. In addition, the product explanations are not very detailed, which can make it difficult to make well-informed purchasing decisions. In addition, the quality of some of the products I purchased was below my expectations, and that was a disappointment to me. Although the prices were fair, I found that some of the products had a shoddy quality to them and that they fell short of my expectations. The procedure of shipping the item was also a little bit disappointing. My purchase arrived later than expected despite the fact that the company advertised quick shipping times, and the quality of the packaging was poor. It was frustrating that some of the things got damaged while they were being transported. In conclusion, my encounters with the customer support department were unremarkable. When I contacted their customer service team with a question, I was given a response that was both generic and unhelpful. It did not address my concerns in an acceptable manner. In general, GoodtoU does have some potential, but there are a number of areas in which they need to develop in order to provide their customers with a more enjoyable shopping experience.

Pros
  • Website that is simple to use
Cons
  • Scripting errors in merchandise descriptions