As shown in the picture 1st picture before the cartridge came out 2nd picture after inserting an empty cartridge. So we installed the cartridge and started printing documents. Some documents print very light grey, other documents print blank. So we went ahead and ordered all of the ink cartridges (as our order history will show) assuming this would solve the problem. It's not like this. The black ink cartridge must be defective. So we are currently looking to replace it or refund the money as soon as possible. Meanwhile, we will spend more money to buy another cartridge. Even if we find it. Because of this, we started buying several Revain office and other dealers that were out of stock.
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