It's easy to use in your own environment as it is very well documented, you can easily integrate with other services too like AWS or S3 (by using their plugins), etc., so no issues there that I have faced while working for my client who was already running opsdash at production level itself; they had just wanted some more advanced features suchas custom logs formatters which we implemented within few days after asking them about same during interview process of our dev/sysadm role; this helped us lot regarding troubleshooting complex issue related to logging from one central place without having separate loggers everywhere - all these problems were solved by only 1 product! Also if someone wants helpdesk type functionality then i think its best fit than ticketing system since tickets are not required much hence better integration into email will be helpful because most users prefer emails over any website form submission method ; also support would be great here otherwise pricing should go down comparedto market value!! I've used this software for several years now, it has never failed to alert me of any issues with my infrastructure whether they be minor or critical in nature so that if anything goes wrong we are aware right away! The alerts can also sometimes get out dated quickly due too some downtime but again all is remedied once notified about an issue which really makes things easy when you know what's going down before your customers do!! No complaints at least as far back since i started using them 3 yrs ago.