I ordered this vacuum because I thought Bissell had a great track record and I thought my 20 year old Oreck was nearing the end of its life although it still works. When I opened the Bissell box, I was surprised to find that there were no assembly instructions, user guide, or warranty card, so I searched the internet. I used it for the first time today and the suction power, also on the front and sides, was beyond bad. My short haired dog sheds and even on the lowest setting of this vacuum it didn't pick up the hair from the short pile carpet so I pulled out my Oreck and it picked up the hair right away. I should have tried Bissell sooner as I was already past the return window.
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