Review on Medium-Duty Storage Boxes, FastFold, Lift-Off Lid, Letter/Legal Size, 4 Pack - Bankers Box HANG'N'STOR (00785) by Melissa Flores

Well designed sturdy file folder storage boxes. PROBLEM: The plastic guide that covers the inner cardboard flap and protects the suspension file from the metal band may be broken or missing. These boxes aren't available locally so I ordered them to try. I collected the first two boxes, they were great. I assembled the third box and found that the plastic splint was broken and torn. I called Max's office. They do NOT supply or sell replacement tracks and I couldn't return the boxes as I had already assembled two of them. I ordered another set thinking it was a single manufacturing defect. I checked the plastic tracks, none were damaged but one track was missing. Unfortunately, to return them you must stay at home and wait for FED EX to collect them (you cannot leave them outside unattended). Getting THREE usable boxes when I paid for FOUR isn't worth it. Excellent boxes overall but two of the two shipments with missing or broken parts are unacceptable. UPDATE: February 23, 2014 _____ Rating changed from * (1 star) to ** (2 stars) SOLUTION. I cut a narrow 3/16 inch piece of the old plastic laptop cover and taped it in place with heavy duty tape. It looks a bit messy but works well. HOWEVER I don't have to improvise to get what I paid for.