I like the ability it has to track all my marketing efforts across multiple channels. It also provides me with reports that detail how much each channel brought in. Some of the features are a little outdated but it's very easy to work around them. I have not had any issues with Navis since we started using it. It takes some time to get used to but once you can customize the system it's great! We are tracking our success and where we need to improve. We've been able to see that certain channels bring in different numbers of leads than others. This allows us to adjust our budget for future campaigns accordingly.