I like that it allows me to easily communicate with my child's provider as well as other families in our community who are using this service! It is also convenient for both parties, allowing them all access at once rather than having multiple meetings or sending emails back-and forth throughout their day/weekends etc..
The only downside would be if you have more users (parents) then there may not always be someone available when your online chat window opens up - however we've never had an issue where they were unavailable during business hours so far :) Great product overall!! Communication has been made easier by being able to quickly connect via video call from anywhere around town which makes scheduling appointments much simpler too since no one needs to travel long distances anymore!