The computer arrived in the first shipment, apparently in good condition. There was no damage, everything looked fairly new. However, the trackpad and half of the keyboard didn't work. Like the water damage, the right side didn't work at all. So I sent it back to the company and got the 2nd package. The trackpad and keyboard work great, all ports work great. But it has so many scratches and dents. Anyway, I'm using this computer now and it's not an SSD but a 500GB flash drive. I don't know why but "Update" doesn't work on this computer so I'm a bit lost trying to figure it out. The tech support definitely knows what they are doing and really appreciates that they provide the package asap and are ready to contact the customers.
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