The customer service is great! They are very helpful with any questions you may have about your account or transcription needs - they really go above & beyond for their clients!! I would like there was an option where we could pay our bills online instead having them come by every month (we live out-of state) but that's not something i can complain too much since this works best as far as billing goes anyways so no big deal :) Great place overall if price isn't important then use doctor docs services because its worth paying extra just bcuz u will be happy when ur done working w/them ;).