I like that it offers all of my contacts in one place, so when someone calls me or emails with an issue they can see how to solve their problem directly from within pactio privacy! It's easy for clients too - just log into your account once per month (or as needed) then you're good forever without having them re-enter any information every time there is something new about our relationship/accounts etc..
The only thing i dislike would be if we were not able get access via mobile devices but other than this everything else has been great!!