I like that it is easy to use, have great support from their team of professionals who are always there when you need them! The software works well for me in my daily work so far but sometimes i feel its too slow at times which makes us loose time while waiting or doing something else other than our main task (testing). It's good product overall with no major issues yet as mentioned above we do face some minor issue here nthere once now an again during testing process however they respond very quickly & fix those bugs within few minutes only!! Great Product if one needs quality products/services without any hassles associated along side this excellent tool. Testing application requirements using automated tools suchas zaptest helps reduce manual efforts by creating scripts etc., thereby saving lots of man hours spent manually writing tests cases everytime new requirement.