I really like that it has an easy interface, which is very user friendly for everyone from new users right up to those more experienced in using similar services. It's also great that you can share your data between multiple organizations. The only problem I have found with this product so far is trying to figure out how to use all of the features. There are many small things about it that aren't intuitively obvious. I would highly recommend looking into this software if you're interested in helping nonprofit organizations grow! As stated above there isn't any one thing that stands out as bad but rather just everything together. We've been able to streamline our administrative processes by being able to keep track of different donors/volunteers throughout our organization.