I like that its easy to use for both clients who are new users as well as those of us more seasoned pros have used it since forever! This tool allows me (and my team) great flexibility when working within our client's environment. The fact that this software can be accessed from anywhere (whether at home/work or out & about). There really isn't anything i dislike using this product; however if you dont want your business data being online accessible by others then there might not be much benefit to having such products. If they had some sort of "offline mode", perhaps then we could see how beneficial it would become? It does what exactly - nothing other than storing all sorts of different information which helps keep everything organised.