I used this device (once) to transfer family photos and videos. The second time I tried to use it, my laptop driver recognized the device but I couldn't access it through my computer. I tried another (desktop) computer - same problem. After some technical advice and research, I found that the "Unallocated" message in the Disk Management window meant the device was corrupt and my content was unrecoverable. This could not be the result of physical damage as the passport had sat in a drawer for 9 months between its first use and second attempt. I bought this product based on the positive reviews but am obviously an unlucky shopper who received a defective unit. Extremely unfortunate and annoying.
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