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Tajikistan, Dushanbe
1 Level
720 Review
43 Karma

Review on Allenbelle by Brian Barnes

Revainrating 2 out of 5

I was hoping for a positive review of Allenbelle's online store, but my experience with their customer service has left me feeling dissatisfied. A handful of the nail art materials I got from them arrived broken and useless. I contacted their customer service department right away in the hopes of getting a refund or a replacement.

But I encountered indifferent and unhelpful service. It took multiple messages and calls before I got a response, and when I did, they weren't sorry or interested in helping me out. It was an unpleasant encounter that left me feeling cheated. Allenbelle's product quality is commendable, but the company's subpar support services are a significant letdown. Unfortunately, Allenbelle failed to meet my expectations of being treated with respect and having my concerns about their product taken seriously. Overall, due to my negative experiences with Allenbelle's customer service, I cannot endorse their online store. I wouldn't recommend them for cosmetics and toiletries till their response time and general attitude toward consumer complaints improved.

Pros
  • Website that is easy to use, facilitating a pleasant experience purchasing online
Cons
  • Some products might not be suitable for all varieties of skin or nails.