I love the fact that I have a lot of flexibility in the process. I can set up a process and use it multiple ways. It is easy to use. I can also add new fields to the process or edit them. I can't think of anything I don't like about the software. Sometimes it is a little difficult to find what you are looking for. It is easy to use for a small business. If you have a small business, it is great for that. We have been able to streamline our processes and are able to get more work done. It helps us get more work done and keep track of it. The benefits are that we can use it for multiple purposes. We have been able to streamline our processes and it has helped keep track of it.