I like how easy it is to use, very intuitive! It's also pretty cheap for what you get (especially compared to other similar tools).
The only thing that would make me dislike this product more if they made some upgrades in terms of functionality when using multiple devices or browsers simultaneously as well as being able to view recordings from different users at once - but those are minor issues given its ease-of-use overall. We've been testing out Inspectlets session recorder which allows us to see exactly where our customers have stopped while viewing one page before moving onto another so we can easily create new pages/content etc., without having them leave altogether.