We have been buying them once or twice a year for 4 years. This is the first time they've arrived like this. The plastic bag they came in was torn. The boxes have packing tape to hold them together. The boxes literally fell apart and the filters fell out when I took the boxes out of the bag. The makeshift strip that tells you when to change the filter is broken in the pocket and everything is red in color. We cannot say whether these are new filters at all. This is unacceptable!
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