I love how easy it was for our staff to take surveys from clients as well as their customers during installation of new equipment or when they are working in areas where there wasn't anyone around prior. It's also nice because we can see who has been using what items within different departments such at customer service/installations which helps us determine better training needs etc so overall great program!! That being said however some sections need updating (e-mail address section - no longer supports pop3) but this doesn’t effect functionality otherwise! We've had zero problems with any aspects other than those mentioned above although we're not the most tech savvy people unfortunately haha. It is very easy to use and has a very friendly interface. I like the ability to have the option to send to a printer or a file. I wish there was a way to have the option to send to a printer. The ability to send to a file is a great feature and makes it easy to send to a printer if you do not have a printer. I wish there was an option to have the option to send to a printer. I use this software to send quotes to clients. It has been a very easy to use and has helped me send quotes to clients.