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Malta
1 Level
718 Review
36 Karma

Review on HTOMT by Edy Yukface

Revainrating 3 out of 5

Those interested in sports and the outdoors will be let down by HTOMT.

HTOMT's wide variety of products piqued my interest as a sports and outdoor aficionado. However, my interactions with the business were largely unsatisfactory. To begin, I found it challenging to get around on their website. There was a lack of detail on the product pages, and the search feature was unreliable. It took me a long time and a lot of effort, but I finally found what I was searching for. When I finally did discover what I was looking for, the checkout process was a nightmare. The website kept crashing, which meant I had to input my payment information multiple times, and I kept losing my progress. The products themselves were of poor grade, however. I was expecting high-quality activities and outdoor equipment, but what I got was disappointing. The goods were made of cheap materials that broke easily after repeated use. HTOMT obviously did not place a high value on quality assurance. Their lackadaisical approach to customer care was the icing on the cake. It took a few tries before I got an answer to my concerns after I reached out. The reply I got was dismissive and apologetic-free when it eventually came. Overall, I was very dissatisfied with HTOMT. The website was confusing to use, there were numerous mistakes during the checkout process, and the quality of the goods was not up to par with what was advertised. I would not suggest this business to anyone who values safety and performance in their outdoor activities.

Pros
  • friendly and accommodating customer care staff.
Cons
  • There are some products that have prices that are higher than those of their counterparts.