Ordered Natemia Organic Hooded Robe as a gift for my nephew in 2020. At first we really liked it - cozy, soft and very cute (photo 1)! But after washing (despite following the washing recommendations) it has become horrible (see photos 2 and 3). So I quickly contacted the seller and I was given the option of either getting a new bathrobe immediately or getting my money back. I choose the first. After more than a year (and after several contact attempts), the bathrobe has not arrived. So I feel cheated of my money (the original bathrobe is useless) and really disappointed with the customer service from this company.
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