Bought two units to put in my dressing room. One block was missing terminals and connectors and I was unable to complete the assembly. I called support, spoke to a real person who answered the phone after the 3rd call and they sent me a replacement which took about a week. Some of the replaced parts were the wrong color so they called customer service again and again a real person picked up the phone, apologized for the mistake and sent me new parts. I know we all expect everything to go right on the first try. But it was one of the best customer service experiences I've had in a while. The blocks are perfect for what I wanted and were easy to assemble. I even modified the build to have front and back facing containers so I can share this with my wife. I would definitely buy from them again.
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