**FOR MAC USERS! After 2 "failed" drives were sent back, I called support to find out why none of the online methods could troubleshoot and get them to work on my Mac! Obviously the solution was insanely simple, but I've never seen this simple solution online on any of the forums I've found. The erase/format issue for Mac is only related to the view you have open in Disk Utility. Make sure you select View > Show All Devices and then delete the top-level drive. Problem solved.
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