The shelf arrived as shown and matched the style of shelf/towel rail I bought in 2019. It was carefully and securely packed. However, one of the bottom fasteners that hides the nut came loose from shipping vibration, causing the bottom glass shelf to dangle when unpacked. The fitting was in the box so it seemed easy to just screw it back on. However, the transparent pane fell out when cleaning the packaging. There are transparent soft washers on the top and bottom of the glass to protect it. It took me about 10 minutes to find another clear washer that had fallen out of the packaging while recycling in my garage. The manufacturer must use thread lock on all threaded connections to avoid this type of problem.
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