It's very user friendly with lotsa features! I like how it integrates w/our accounting package (Quickbooks). There are some bugs but they're working hard at fixing them!! You need someone who knows what you want outta this program before going live. The best feature about CITrade has been its ability tto track our production & sales info as well as customer orders in one place so we don't have multiple spreadsheets or programs open when entering data into QuickBooks - all done through Citrate Trade. !