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Sameer Harder photo
United Kingdom, Belfast
1 Level
696 Review
75 Karma

Review on Genovega by Sameer Harder

Revainrating 3 out of 5

Genevega's quality and service let me down.

I just gave Genovega, an online retailer that focuses on girls' apparel, shoes, jewelry, and accessories, a try. Unfortunately, I had a really disappointing experience working with the organization. First of all, I was disappointed in the products' quality. Although the website had a large selection of apparel, shoes, and accessories, the products I actually received were of poor quality and did not meet my expectations. The stitching was subpar, and the materials utilized felt cheap. The shoes, which were unpleasant and ill-fitting, particularly let me down. I also thought the customer service was subpar. It took a while for the business to get back to me when I asked an inquiry. When I eventually received a response, the employee was unhelpful and offered no genuine support or alternatives. Genovega is inferior in terms of quality and customer service than other websites that focus on comparable goods. Although their website is simple to use, the actual products fall short of the standards set by their advertising. I wouldn't advise anyone to use Genovega and instead to go for other online retailers for their clothes, accessory, and shoe needs.

Pros
  • Website that is simple to use Careful attention to product design Competitive pricing
Cons
  • Exchanges and returns can be difficult.