Review on Samsung Jet 70 Pet Stick Cordless Vacuum Cleaner | Lightweight with Removable Long Lasting Battery | 150 Air Watt Suction Power | Includes Mini Motorized Tool | Violet by Jennifer Miller

I bought an AMAZING Samsung cordless vacuum cleaner…….BUT….I have an English bulldog that sheds horribly. This thing will pull all the fur out of the carpet. It was amazing, 10 months he worked. Unfortunately the wheel fell off. I still have the "1 year warranty". I am calling customer service to send it over which was amazing at the time and sounded so promising. Lots of calls, emails and texts later... I still don't have a replacement. When I last called, the agent told me it had escalated. You've said it a few times that it goes to the 'top division'. and is under consideration. I was told some time ago that they couldn't fix it and would have to send another replacement. Guys, I'm in tears. No vacuum as they sent me confirmation they got my vacuum back on July 22nd. Today is September 8th, 2021. I was told some time ago that they would send a new one as they can't fix the old one. Give me something of equal value. Don't tell me you can't replace it and keep waiting. I asked for a refund tonight just so I can buy another one because I came out of a vacuum and have nothing. Sequel follows. I'm beside myself. I usually buy all Samsung home products because they never break, but now I know what happens when something needs to be repaired under warranty. So disappointed and feel betrayed by their warranty before purchasing. BUYER READ WARRANTY.