I like how easy it is for me as an end user / subscriber who has no IT knowledge or experience at all! It's very simple when setting up new emails addresses (we have several). The support team are also excellent - they can't be faulted in any way whatsoever if something goes wrong while using this service from them!! There really isn’t anything that we dislike about inbox road so far but there may well come along one day :) We use their services primarily through our website which means sending newsletters/marketing material etc., however sometimes customers want us send things via other methods such SMS text messages eg; Christmas promotions & events reminders e-mails sent directly by clients without having users log into websites each time would just make life easier!