I like how easy it is to keep track of your hours, invoices, sales & marketing. There are also multiple features that can be added. It's not very intuitive at first but once you figure out the ins and outs, it works great! I have never had any problems with JOBGRSS as far as customer service or general support goes. This software has definitely helped my business grow. There is nothing I dislike about this product. In some ways it could use a little more customization. I'd say that if your looking for something with a lot of bells and whistles, then this probably isn't for you. We use JobProgress to keep track of our hours, invoices, and sales.