The ease of use is what I like best about this program - they have made setting up new accounts very simple! This has been great because we are able to keep track of our daily operations without having to go back into each individual account every time there's something that needs doing. We've had some issues logging out or closing all tabs at once but their customer support team was quick to respond when those problems occurred. It would be nice if we could set reminders so we don't forget things sometimes. If someone forgets to take recyclables offsite (or even just put them away), then the next person who comes by will not know where it should go unless he/she checks online first.