Have had this shaver for 1 month. While my wife was cleaning it, she removed the cutter and two feathers popped out and were lost. Apparently Conair understands that this is a problem as their instructions say "make sure you don't loosen the little feathers under the cutter". Support stated they didn't have replacement springs to ship and I would have to return the shaver for a warranty replacement. Unfortunately I couldn't find the serial number where support says it should be and without it they couldn't provide warranty service. Nothing's decided, so I'm getting rid of this junk and buying another razor. My wife loved the razor but the customer service is terrible!
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