As I have been using cloudshare since 2013 it worked great! The support was superb from day one, I never had any issue or request not fully addressed. If there were issues we got them fixed promptly. It's simple enough that non technical people can use without much help, but advanced users will find plenty of options available which they can customize as needed. There was some minor glitches here and there - mostly around file sharing between devices/computers. Other than this it has been perfect so far. File access across multiple computers (laptop, desktop etc) within same network. I like how easy it was once we setup everything up and got things working together! The interface could be better but other than that this has been great so far. We have not had any issues yet with using cloudshare as an addin/extension of VS2017 or VSTS. It's very user friendly! There isn't much at all you can do wrong when setting something up correctly since there is such good documentation provided by Microsoft.