The ease of use is great! It takes about 5 minutes for me (a non-expert)to learn how it works with our system in place at my workplace - we have been using this software since its inception many years ago but only recently moved over from an older version that was not as user friendly or effective. They are always working hard towards improving their product so I don't think you will find any issues once they get things figured out/figured out themselves :) We've had no problems thus far. Their support team has also helped us through every step along the way when setting up new users etc., which makes them even better than just another vendor would be if there were such thing!!