Their support team is fantastic! I have had several questions answered quickly over email or in chat during business hours which was great as we were working late at night before going into work when this occurred (which happens often). That said however it would be nice if there could also sometimes get their answers via social networking so that they do not need our personal emails after office closes for us all around Europe - but maybe thats just my preference? The pricing structure can become complex fairly quick since you are charged per number of contacts/emails written about your brand by reporters from multiple sources across various industries including traditional news outlets like local TV stations etc., plus web content portals such as Facebook / Twitter posts too where each post will count towards one account being billed against an individual's monthly subscription amount; hence its important to understand what accounts fall within different billing tiers early-on otherwise mistakes may.