The box was broken and the plastic packaging was opened. The protective cap and product cap were stained purple with the product as if in use and then refilled with a different product. The consistency of the product is not what I have seen on official Kerastase photos or other customer reviews. I'm not sure if this product has been used or if it's counterfeit, but something is definitely wrong. I have purchased this product before and the white protective cap NEVER rubs off. I live in the Dominican Republic and use a courier company in Miami, so I cannot return an item. If I could, I would definitely do it. SO DISAPPOINTED!
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