Curb has a great customer service that is very helpful and quick to respond to. You can track the status of your trips, and all the information is available on-line. I like the fact that I can see the status of each trip as it is completed. I have not found anything to dislike about Curb. I would like to see some more functionality from the mobile app. The ability to use the app to make payments on trips, and to be able to track the status of trips that were not completed. The benefits are that it is easy to use and it is easy to monitor the status of trips.