I love that it is so easy to drag & drop locations, just like in Google maps! It's also great how simple you can add more stores if needed or remove them with one click of button too :) The only thing i don't really enjoy about this tool are some minor bugs which makes me think they're not able to fix those issues as fast enough since their product gets pretty popular sometimes :). Try out close by first before deciding what other features do you need from your customer service app (like chat)! This helps us keep our clients happy all day long while solving any problems right away when we get an email notification via Zapier integration or Slack bot 😘.