Review on 🎮 ASUS ROG Strix B560-A Gaming WiFi LGA 1200 ATX Motherboard - PCIe 4.0, 8+2 Power Stages, Two-Way Noise Cancelation, WiFi 6, 2.5 Gb LAN, 2xM.2 Slots, USB 3.2 Gen 2x2 Type-C by Tim Knoepfle

First of all, Revain has been a lifesaver through all of this, they've made it as painless as possible for my problems solve. But ASUS. Oooh boy and the saddest thing is I would consider myself an Asus fan. All my previous builds have been with ASUS boards and for the most part have had no problems. As for this product, it's great. It is well packaged and protected, has the usual features, no complaints. It took a while to get the item but this has become the norm for all PCs since Covid. I bought all components new, GPU, M.2, SSDs, high capacity HDD, Corsair Vengeance DDR4, Corsair liquid cooling and three ML120 fans. Everything was brand new, no reconditioned parts. Put it all together, went to the original post and BOOM. it enters the bios and allows me to install the operating system. Everything is fine at the moment. The operating system is installed and loaded. Again it's ok. I actually turned the computer on and off four times to make sure everything was fine. At this point I plug in my external DVD to install Asus drivers and software. Windows recognized the DVD drive, so I put the disc in and close the DVD. At that very second, I hear a loud bang and the screen goes black. I am trying to restart my computer. the ROG logo appears for a split second and then again. Black screen. I'm waiting, I keep waiting. I'll wait a little longer. Nothing. I restart again. The same thing. So I start the computer again and this time hold DELETE on startup to get into the BIOS and it works. It still sees my drives, it still sees my boot drive, everything shows up, so I save and exit and do it again. BLACK screen, calling technical support. Reach the agent quickly, provide all information including a callback number in case the call is dropped. We start looking at the possibilities, he asks me to reset the CMOS, take out the dough etc etc. I do all of this and I still have a BLACK screen. At this point it asks what BIOS version is installed and states that a newer version might fix the problems. I read the manual and knew how to do it, but I follow it all the time. We got to the point where I had to put the USB in the back EZ-BIOS port and I asked him - would ANY USB work? he says yes I read the instructions again. So I asked him, shouldn't it be a FAT32 USB? Here's what the manual says. First there was a break. Then they were some Um Uhhh and before he could finish his vocal tour let me point out that I don't want this MOBO to become a brick because we mess up the BIOS which takes a few seconds and after a few more ooms and Uhh takes . I hang up. Okay, calls are being dropped. So I'm waiting. He had my name, he had my email, he had my phone number which he read out to me. Of course he'll be watching for a sticky moment in support time, right? NOT CORRECT. After an hour of waiting, I called back. This is where it gets ugly. Yes, the above was a good part of the story. So I call back, go through all the original bullshit again, give them all the information and contact details, and explain to them that I was on the phone and that maybe instead of repeating themselves and repeating everything from scratch, they could check the serial number to see if there were any previous call logs. To my slight shock, he says that there were some records, but it seemed that the situation was not resolved. Good. So the new guy has a serious accent, it's hard to understand, but as long as he speaks slowly I can follow him, but here's the kicker. Whenever I answer his questions or ask him to clarify something, a full 7-10 seconds pass in complete silence. I can hear myself on the phone so I know it's not the delay. But the more complicated the situation got, the longer it took me to ask a question or ask for directions and get his answer. At this point I feel like the guy has no real knowledge about the product and is trying to read the FAQ or manual to try and answer my questions. This lasts about 40 minutes before he tells me that he has done everything he can and that the situation will escalate. Allow 24-48 business hours for a follow-up call from an expert. The next day, also early, I get this call. The girl was polite, listened, there was no delay between what I said and her reply, but unfortunately I have to start over. I won't bore you with the details, but after she made me basically completely disassemble myself, you're running this crap with just a memory stick, no USBs connected, etc. etc. I've been told the product isn't working and will require an RMA -- 7-10 more days after shipping and then shipping back. I inform them this will not help as I had all the new products and needed to make sure I could return something if there were any compatibility issues - THANK YOU there was Revain. I have already spoken to them and they assured me that I can return the product. To her credit, the ASUS lady also gave me a reference number in case Revane had any questions about the return. You think I'm leaving, don't you? But as I said. I'm an Asus fan. I am reordering the same item. it's ordered, but it doesn't matter. Finally enters. Second MOBO. Adjust everything again. Go to the initial BOOT and THUD. Error message. Problem with UBS connection. Since the only USB devices connected were a mouse and keyboard, I figured I'd save time by calling support at hello. Same story as before - all information provided. I explain the error message, the guy tells me to start deleting stuff. Finally, it looks like the USB port might be corrupted. So, after a bit of crap, he told me he needed to transfer the call to someone above him. LAUGH OUT LOUD. Excellent. 24/48 hours again, only it was the Friday before the 4th of July weekend. Since it's business hours, that meant no calls until next Tuesday EARLY. Today is July 16th. I would still be waiting for that call. Because it never comes. So in the process of elimination I was able to determine that the problem was in the connection of the USB-C connector, I bypassed it, did everything else. Updated BIOS, installed Windows, then used the same external DVD to update all drivers etc. At this point I tried reconnecting the USB-C from the case to the header and after all the updates etc, it worked. No problem. because thing. Still no call. In short, their support staff was terrible. Absolutely terrible. The first guy dropped me when I caught him pointing me the wrong way and possibly walling in my MOBO. The second guy was completely clueless, must have read the manual to try and help me. He seemed even less familiar with product and PC building than I was. It was terrible. The 3rd party was fine although there were some unnecessary steps but as far as I know they need to be thorough for RMA reasons. The fourth guy with the second MOBO - hmm. Fifth guy. We never met but I want you to know that I love you. In summary, this is a new product and I don't think they have any bugs yet. But now that it's running, it's flawless. I still can't give them more than 1 considering all the tires. TY Revain, if only to facilitate the comeback.