A customer service representative contacted me after reading my review and offered to replace or refund my purchase. I had already bought a new toner elsewhere but I was glad they took my concerns seriously and refunded my purchase. My old review: only about 30 pages printed. After I've printed about 30 pages, my printer now says "Ink Empty" and won't print. ANYTHING. We moved the chip, followed the instructions but it just doesn't work. It has a lot of black toner in it, but the printer won't let me use it anymore.
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