Received this as a gift so I'm not sure if it was a purchase from Revain but thought my experience would be useful information. When we opened it, we noticed that the packaging had two Bs but no O. I emailed the manufacturer and explained the problem and sent a photo. They immediately sent a whole new set containing all the letters. The manufacturer has excellent service. The toy itself is great for my 14 month old baby, it's magnetic but light weight. Makes it easier to detach and slide the board to create a mess so we can rearrange everything. Since it has a slight magnetic field, if you turn the toy upside down, half the letters will fall to the ground, but that's part of the fun. We kept the plastic stick-on cover for storage.
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