I like that it's easy to use, but also has many features for advanced users as well! The customer service can be hit or miss sometimes with some of their representatives being very helpful while others are not so great at all. It isn't always clear what you need to do in order to get your website up & running properly. If they could make things more intuitive then maybe we would have less issues getting our sites set-up correctly. We're using this product primarily because there were no other options available when trying to create landing pages (website forms) quickly without having to pay an expensive monthly fee.