The ability of using this software was very easy once I understood how it worked - but we had some issues at first because there were no training materials available until after our implementation which made things difficult! We have been able solve most problems quickly through trial & error (which sometimes involved contacting their support team!) However they do provide excellent customer service so if you get stuck or need help then just contact them via live chat/email etc as often times an answer will come back within minutes!! There are many options when creating your campaigns in intelliclick such as scheduling outbound emails automatically from goldmine leads into act crm without having someone manually send each one off- great time saver. Also has allowed us to keep track easily of who opened what link by sending automatic follow up mails directly to contacts upon clicking links provided by clients / customers.