I like that this platform is user friendly as well as simple enough anyone can use it without requiring any technical expertise or training in order understand how to get started using its features effectively.
As far as customer support goes; sometimes i don't receive replies from my requests within hours so at times there's an issue when contacting your helpdesk team through live chat but overall we're getting better every day! Make sure you have all software needed installed before attempting first time setup & configuration otherwise things could go wrong which might require reinstallation/updating some components again (elevated license cost). This will save me money by not having extra expenses associated with purchasing additional licenses if necessary during project development phase.