The creative process was exciting! It's refreshing to be able not only listen but also give my input into what I think will work best for our brand image/looks (or lack thereof). There were some challenges that arose during this project as we had no previous experience with an agency of their size or scope; however they made it easy by offering guidance & training throughout each step along way until completion. They are very thorough yet flexible enough when needed - which definitely came across through both communication channels between us AND within them via email correspondence before meeting at first site visit. We've been working together since April 2017 so far -- have met once again just last week--and there has still never even come close being anything less than professional from beginning-to end!