I like that this app allows me quick access into my account without needing internet at times when i'm in an area where there's no service available (or very slow). The ease & simplicity makes logging onto using VPNs so much easier as well! It only works with iOS devices currently but if they ever released Android versions then perhaps we'd have something here? Nothing really bad about anything just not enough features to be useful yet - maybe someday soon though :p I like that the software is easy to use and has many useful features. The customer service could be better but they do their best! They work with you as much as possible during setup and when things go wrong. If you are looking for something simple to set up this is great. We wanted to find out what people were doing in our network and where they connected from. There have been some issues around finding information about IP addresses but there's no way we couldn't figure them out ourselves if needed.